Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What is cashmere? 

Cashmere is a luxurious and ultra-soft natural fiber obtained from the fleece of cashmere goats. It is known for its exceptional warmth, softness, and quality.

2. What is felted cashmere? 

Felted cashmere is made by matting and pressing fibers together to create a dense fabric. Felted cashmere offers the elegance of cashmere with the added texture and warmth of felting.

3. Why choose felted cashmere? 

Felted cashmere combines the best of two worlds – the luxurious feel of cashmere and the durability and warmth of felt. They are incredibly soft and cozy while being stylish and long-lasting.

4. How do I care for my felted cashmere? 

To ensure your scarf stays in top condition, it's recommended to hand wash it in cold water with mild detergent or dry clean. Avoid wringing or twisting the scarf and gently squeeze out excess water. Lay it flat to dry. Review our Cashmere Care section for more details.

5. Are these cashmere sustainable and eco-friendly? 

We are committed to sustainable practices. Our products  are made from high-quality, ethically sourced cashmere and crafted with care to minimize waste.

6. Can I return or exchange my scarf if I'm not satisfied? 

Yes, we offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, please contact our customer support within 30 days of receiving your scarf for assistance.

7. Do you offer international shipping? 

Currently we offer shipping within US Territories. Delivery times may vary depending on your location.

8. What makes your felted cashmere products unique? 

Our products are hand felted by skilled artisans who pay attention to every detail. We use only the finest cashmere fibers that are exceptionally soft, warm, and stylish.

9. Do you offer customization or personalization options? 

At this time, we do not offer customization or personalization services. However, you can explore our wide range of colors and styles to find the perfect scarf that suits your taste.

10. Are your scarves one-size-fits-all? 

Most of our scarves are designed to be versatile and can be worn in various ways. However, please check the product descriptions for specific sizing details on each scarf.

11. How do I contact customer support?

You can reach our customer support team through the "Contact Us" page on our website. We aim to respond to all inquiries within 24 hours.

12. Are your products ethically sourced and produced? 

Yes, we are committed to ethical and sustainable practices. We source our cashmere from reputable suppliers who adhere to ethical and environmental standards.

13. Do you have a loyalty program or discounts for regular customers? 

We value our loyal customers. Consider signing up for our newsletter to stay updated on special promotions, discounts, and exclusive offers.

14. Can I find care instructions on the website? 

Yes, you can find care instructions for your cashmere felted scarf on the product page as well as in our "Care Instructions" section.

We hope these FAQs provide valuable information for your high-end cashmere felted scarf website and help address common customer queries.